This policy applies to the YaoAI website, the YaoAI Whats browser extension, and related account access, device authorization, hosted AI credits and developer APIs. YaoAI Whats is an independent product and is not affiliated with WhatsApp or Meta.
YaoAI Whats credit packs and the one-time professional unlock are digital products. Access is delivered to your account immediately after a successful purchase. If the relevant access has not been used, you may request a refund from the order confirmation page or dashboard within seven days of purchase.
Include your account email, order ID, payment date and reason so the order can be verified. We normally acknowledge a request within three business days and will explain if limited additional information is needed. Do not provide passwords, full payment card numbers or API keys.
Used credits, use of your own API or custom model access, use of professional tools for real tasks, or orders involving fraud, abuse or repeated-refund risk do not qualify for the unused-purchase refund rule. Once approved, related credits, professional access, device authorization and any resulting extension of access are revoked.
Approved refunds are returned through the original payment method, subject to the payment provider’s processing capability. Timing depends on the payment provider and card issuer. Exchange rates, bank fees and local legal requirements may create differences outside YaoAI’s control.